FAQ

Common questions, answered.

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What is ReFollo?

ReFollo is a follow-up operating system for insurance agents, sales teams, and consultants. It gives your team a clear queue of who needs attention today, what's overdue, and what's coming up. Nothing gets dropped.

What is a Follow-Up Operating System?

It sits between a reminder app and a CRM — more disciplined than a reminder app, far less complicated than a CRM. The idea is simple: every client has actions that need to happen on time. ReFollo makes sure they do.

How is ReFollo different from a CRM?

A CRM gives you a database. ReFollo gives you a daily action list. Most CRMs are built for managers pulling reports — ReFollo is built for the person actually making the calls. Open it in the morning, see who to contact, get it done.

Who is ReFollo built for?

Primarily for insurance agents managing policy renewals. It also works well for sales professionals, consultants, agencies, financial advisors, and healthcare providers. Basically any team that runs on follow-ups.

How much does ReFollo cost?

₹259 per month including tax, per organisation. That covers 1 admin and 4 staff members. Need more seats? Email upgrade@refollo.com and we'll get it sorted.

Is there a free trial?

Yes. 14 days, no credit card required. You can have your follow-up queue set up and running the same day you sign up.

Do I need technical skills to get started?

No. You can set up ReFollo in under a day with no technical knowledge. No installation, no configuration, no IT team needed.

How many team members can use ReFollo?

Each plan comes with 1 admin and 4 staff members. If you need more, email upgrade@refollo.com and we'll sort it out.

Can I use ReFollo for industries other than insurance?

Yes. ReFollo is built with insurance agents in mind, but it works across industries. Sales teams, consultants, agencies, financial advisors, and healthcare providers all use it every day.

How does the follow-up queue work?

ReFollo organises your clients by urgency: overdue, due today, and coming up this week. Every morning you open it, you see exactly who to contact. You can assign follow-ups to team members, log calls and notes, and track every interaction — all from the same screen.

What happens to my data if I cancel?

Your data stays for 12 months after cancellation. To access or export it during that time, you'll need to reactivate your subscription. After 12 months it may be permanently deleted. Export before you cancel.

Is my data secure?

Yes. ReFollo runs on secure cloud infrastructure. Your data is encrypted in transit and at rest. We don't share your client data with anyone. You own it.

Can I cancel anytime?

Yes. Cancel anytime from your account. Your access continues until the end of the billing cycle. No cancellation fees, no contracts.

Who owns the data I enter into ReFollo?

You do. Everything you enter stays yours. ReFollo doesn't claim ownership of your data. Full details are in our Terms and Conditions.

Ready to try it?

14 days free. No credit card. Set up the same day.

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