Terms & Conditions

1. Introduction

Welcome to ReFollo. These Terms and Conditions ("Terms") govern your access to and use of ReFollo, a cloud-based Follow-Up Operating System ("Service") owned and operated by Crazydes Pvt Ltd("we", "our", or "us").

By creating an account or using the Service in any way, you enter into a binding legal agreement with us. These Terms apply to all visitors, users, and others who access or use the Service.

2. About ReFollo

ReFollo is a subscription-based software platform that helps individuals and teams:

• Track clients and leads
• Manage follow-ups and reminders
• Handle recurring workflows such as renewals and check-ins
• Organise client interactions and activity history

ReFollo is designed for businesses that depend on consistent, timely follow-ups — including insurance agents, sales teams, consultants, agencies, financial advisors, and healthcare providers.

3. Acceptance of Terms

By registering for or using the Service, you confirm that:

• You are at least 18 years of age
• You have the legal authority to enter into these Terms on behalf of yourself or your organisation
• You agree to comply with these Terms and all applicable laws and regulations
• You are not located in a jurisdiction where use of this Service is prohibited by law

If you do not agree to these Terms, you must not use the Service.

4. User Accounts

To use ReFollo, you must create an account. You agree to:

• Provide accurate, complete, and current registration information
• Keep your login credentials strictly confidential
• Not share your account credentials with any third party
• Notify us immediately at legal@refollo.com if you suspect any unauthorised access
• Be fully responsible for all activity that occurs under your account, whether or not authorised by you

We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to suspend or terminate accounts that are found to be inaccurate, inactive, or in violation of these Terms.

5. Acceptable Use

You agree to use the Service only for lawful business purposes. You must not:

• Use the Service to store, transmit, or process unlawful, harmful, or fraudulent data
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Reverse-engineer, copy, reproduce, or resell any part of the Service
• Use automated scripts, bots, or scrapers against the platform
• Use the Service in a way that disrupts, degrades, or impairs performance for other users
• Upload or transmit viruses, malware, or any malicious code
• Use the Service to harass, spam, or harm any individual or organisation
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Service to violate the intellectual property or privacy rights of any third party

Violation of these rules may result in immediate suspension or termination of your account without notice or refund. We reserve the right to report violations to appropriate legal authorities.

6. Data Ownership and User Responsibility

You own your data.All client information, follow-up records, notes, and other content you enter into ReFollo ("User Data") remains your property. We do not claim ownership of your User Data.

You are solely and exclusively responsible for:

• The accuracy, quality, legality, and completeness of all data you enter
• Obtaining all necessary consents from your clients or contacts before storing their information
• Ensuring your use of ReFollo complies with all applicable data protection and privacy laws in your jurisdiction
• Any consequences — legal, financial, or otherwise — arising from the data you store or process on the platform

ReFollo does not validate, verify, audit, or take responsibility for the accuracy or legality of any User Data. We are not liable for any issues, claims, or penalties arising from incorrectly entered, incomplete, or unlawfully collected data.

By using the Service, you grant Crazydes Pvt Ltd a limited, non-exclusive licence to store and process your User Data solely for the purpose of providing the Service to you.

7. Data Access, Export, and Retention

Data Retention

After your subscription ends — whether cancelled by you or terminated by us — your data will be retained for up to 12 months from the date of cancellation. After this period, your data may be permanently and irreversibly deleted without further notice.

Access During Retention Period

Access to your data during the retention period requires an active, paid subscription. If your subscription has lapsed, you must reactivate your plan to access or export your data. We are not obligated to provide data access, exports, or support to inactive accounts.

Your Responsibility to Export

You are solely responsible for exporting or downloading your data before cancelling your subscription. We strongly recommend doing so prior to cancellation. We are not responsible for any data loss resulting from your failure to export data before cancellation or the expiry of the retention period.

No Obligation After Expiry

Once the 12-month retention period expires, Crazydes Pvt Ltd has no obligation whatsoever to recover, restore, or provide access to any deleted data. We expressly disclaim all liability for any loss arising from the deletion of data after this period.

8. Subscription and Billing

• ReFollo offers a 14-day free trial with no credit card required. After the trial, a paid subscription is required to continue using the Service.
• Current pricing is ₹259/month per organisation (excluding applicable taxes). Pricing is subject to change with reasonable advance notice.
• Subscription fees are billed at the start of each billing cycle and are due in advance.
• All payments are non-refundable, including for unused portions of any subscription period, except where required by applicable law.
• You are responsible for all charges incurred under your account, including applicable taxes.
• We reserve the right to suspend or terminate access immediately upon payment failure or non-payment.
• We may change pricing at any time with reasonable notice. Continued use of the Service after a price change constitutes your acceptance of the new pricing.
• We reserve the right to offer promotional pricing or discounts at our sole discretion, with no obligation to extend such offers to all users.

9. Cancellation and Termination

Cancellation by You

You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of the current billing period. No partial or pro-rata refunds will be issued for unused time.

Termination by Us

We may suspend or terminate your account, with or without notice, if:

• You violate any provision of these Terms
• We are required to do so by law or a regulatory authority
• We determine, in our sole discretion, that your use poses a risk to the platform, other users, or third parties
• Your account remains inactive for an extended period
• Payment is not received by the due date

Upon termination for cause, we are not obligated to provide any refund. We expressly disclaim any liability to you arising from or related to any suspension or termination of your account. Data retention rules in Section 7 will apply following termination.

10. Intellectual Property

ReFollo, including its name, logo, design, source code, features, workflows, documentation, and all associated content, is the exclusive intellectual property of Crazydes Pvt Ltd and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes during your active subscription period.

You may not:

• Copy, modify, adapt, or create derivative works based on any part of the Service
• Distribute, sell, sublicense, rent, or lease access to the Service
• Remove or alter any proprietary notices, branding, or labels on the Service
• Use our name, logo, or trademarks without prior written consent

Any feedback, suggestions, or ideas you share with us regarding the Service may be used by us freely, without any obligation, compensation, or attribution to you.

11. Third-Party Services

ReFollo may integrate with or rely on third-party services, including but not limited to payment processors, cloud infrastructure providers, email delivery services, and analytics tools (collectively, "Third-Party Services").

You acknowledge and agree that:

• We do not control Third-Party Services and are not responsible for their availability, accuracy, security, or performance
• Your use of Third-Party Services may be subject to their own terms and privacy policies, which are separate from ours
• We are not liable for any loss, damage, or disruption arising from your use of or reliance on any Third-Party Service
• We may change, replace, or discontinue any third-party integration at any time without notice

Any links or references to third-party websites within the Service are provided for convenience only and do not constitute an endorsement of their content, products, or services.

12. Disclaimer of Warranties

The Service is provided "as is"and "as available" without any warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Crazydes Pvt Ltd expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Service will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, reliability, or completeness of any information provided through the Service
• Any warranty that the Service will meet your specific business requirements or produce any particular outcome
• Any warranty that defects or errors will be corrected within a specific timeframe

You use the Service entirely at your own risk. We will make reasonable commercial efforts to maintain uptime and security, but we make no guarantees in this regard.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Crazydes Pvt Ltd, its directors, employees, agents, affiliates, and licensors shall not be liable for any of the following, regardless of the cause or the form of action, even if we have been advised of the possibility of such damages:

• Loss of profits, revenue, or anticipated savings
• Loss of business, contracts, or opportunities
• Loss of data, goodwill, or reputation
• Business interruption or operational losses
• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Any damage resulting from unauthorised access to or alteration of your data or account
• Any damage resulting from the conduct of any third party using the Service
• Any damage resulting from events beyond our reasonable control

In all cases, our total cumulative liability to you — for any and all claims arising out of or relating to the Service or these Terms — shall not exceed the amount you actually paid to us in the one (1) calendar month immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Crazydes Pvt Ltd and its directors, officers, employees, contractors, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use or misuse of the Service
• Any User Data you submit, store, or process through the Service
• Your violation of these Terms or any applicable law or regulation
• Your violation of any rights of a third party, including privacy, intellectual property, or contractual rights
• Any claim by your clients, contacts, or third parties arising from your use of the Service
• Any negligent or wrongful act or omission by you or any person acting under your account

We reserve the right, at our own expense, to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defence.

15. Force Majeure

Crazydes Pvt Ltd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, or extreme weather
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications failures or outages
• Failure of third-party infrastructure providers (e.g., cloud hosting, data centres)
• Cyberattacks, hacking, or distributed denial-of-service attacks
• Pandemics, epidemics, or public health emergencies
• Strikes, labour disputes, or supply chain disruptions
• Changes in law or government regulation

In the event of a Force Majeure, our obligations will be suspended for the duration of the event. We will make reasonable efforts to notify you and to resume normal operations as soon as practicable. No refunds will be issued for service interruptions resulting from Force Majeure events.

16. Dispute Resolution

Informal Resolution First

Before initiating any formal legal proceedings, you agree to contact us at legal@refollo.com and attempt to resolve the dispute informally. We will make a good-faith effort to resolve the matter within 30 days of receiving your written notice.

Binding Arbitration

If the dispute is not resolved informally within 30 days, both parties agree to resolve it through binding arbitration rather than in court. Arbitration shall be conducted by a mutually agreed-upon arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall take place in India, and proceedings shall be conducted in English.

The arbitrator's decision shall be final and binding on both parties. Each party shall bear its own costs unless the arbitrator determines otherwise.

Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm, without waiving the right to arbitration for all other disputes.

17. Class Action Waiver

You waive any right to bring or participate in any class action, collective action, or representative proceeding against Crazydes Pvt Ltd. All disputes must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

No arbitration or proceeding shall be joined with another without the prior written consent of all parties involved.

18. Statute of Limitations

Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after the claim or cause of action arose.

Any claim not filed within this period shall be permanently barred. This limitation applies regardless of whether the claim is based in contract, tort, statute, or any other legal theory.

19. Severability and Entire Agreement

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crazydes Pvt Ltd regarding the Service and supersede all prior agreements, representations, and understandings — whether written or oral — relating to the same subject matter.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of Crazydes Pvt Ltd to be effective.

Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets, without your consent.

20. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we do, we will update the effective date at the top of this page. For material changes, we will make reasonable efforts to notify you via email or in-app notification.

Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Subject to Section 16 (Dispute Resolution), any disputes not resolved by arbitration shall be subject to the exclusive jurisdiction of the courts located in India.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at: